FAQ

Ordering and delivery

Where do you ship from?
A warehouse in the United States. Nothing ships direct from overseas.

How long will it take?
Dispatched within 1 business day, then typically 3 to 6 business days to arrive.

When is shipping free?
On orders of $65 or more. Below that there's a flat charge, shown at checkout.

Will a kit arrive in one box?
Yes. Kits are assembled and packed as one parcel with one tracking number.

Do you ship outside the US?
Not yet.

Returns

What's the return window?
30 days from delivery, no explanation needed.

Who pays return shipping?
We do if the item was damaged, faulty or wrong. If you changed your mind, the label cost comes out of the refund.

Is there anything you can't take back?
Items worn against the skin or hair once used — mitts, sleep masks, bonnets. Faulty ones are always replaced.

Products

Do your tools treat skin conditions?
No, and we won't tell you otherwise. Our tools are objects that make a routine feel better. They are not treatments and they don't make medical claims. Anything that does belongs in a pharmacy, not here.

Are your silk products real silk?
Where an item is mulberry silk we say mulberry silk and give the momme weight. Where it's satin we say satin. We don't blur the two.

How do I look after these?
Every order includes a printed card with use and care instructions for what you bought. Care details are also on each product page.

Will you add more products?
Slowly, and only when something is better than what it replaces.

Pricing and offers

Do you run sales?
Rarely, and never a fake one. You won't find countdown timers, invented original prices or stock warnings here. The price is the price.

Is there a rewards programme?
Not yet. We'd rather put the margin into the product and the packaging than into a points scheme. If enough customers come back that it makes sense, we'll build one properly.

Getting help

How do I contact you?
Through the contact page. A person reads it and answers within one business day.