Track your order
Track your order
Every order gets a tracking number by email as soon as it leaves the warehouse. If you have that email, the link inside it is the fastest way to see where your parcel is.
If you cannot find the email
- Check the spam and promotions folders in the inbox you used at checkout
- Search your inbox for Sorraine
- If it still is not there, email us with the name and email address on the order and we will resend it
If the tracking has not updated
Tracking can take a day or two to show its first scan after a label is created. If nothing has updated after five business days, email us and we will chase it with the carrier.
If your order arrives damaged or incomplete
Send us a photograph within 30 days of delivery. We will replace the item or refund you, and you will not need to ship the damaged item back.