Returns
The short version
30 days, no explanation required. If something isn't right, send it back.
How it works
- Contact us within 30 days of delivery with your order number.
- We send you a return label.
- Send the item back in a condition we could reasonably resell — used gently is fine, used for a month is not.
- We refund you to your original payment method within 5 business days of the item arriving.
What we pay for
If the item arrived damaged, faulty or wrong, we cover return shipping and you get a full refund or a replacement, whichever you prefer. Send us a photograph and we'll usually skip the return entirely.
If you simply changed your mind, we deduct the cost of the return label from your refund. We'd rather be straightforward about that than build it into everyone's prices.
What can't be returned
For hygiene reasons we can't accept back items that sit against the skin or hair once they've been used — exfoliating mitts, sleep masks and bonnets. If one of those arrives faulty, that's different: contact us and we'll replace it.
Kits and bundles
Kits come back as a kit. We can't accept a partial return of a bundle, because the pricing depends on the set staying together.
Exchanges
Easier to refund the first order and place a second. Faster for you, and you're not waiting on our stock.