Subscription Terms

This page sets out exactly how the cartridge subscription works. It is written to be read in full, and it is short on purpose.

What you are agreeing to

When you choose the subscription option, you are agreeing to an automatically renewing purchase. A replacement cartridge is sent to you every 90 days and your card is charged 32 dollars each time, plus tax where it applies. Shipping is included.

Your first cartridge comes fitted inside the filter and is included in the price of the filter. The first subscription charge happens 90 days after your order ships, not on the day you order.

The subscription continues until you cancel it. There is no minimum term and no cancellation fee.

Before every charge

We email you five days before each charge. That email tells you the amount, the date, and carries a direct link to cancel, skip, or change the date. You do not need to log in and you do not need an account.

How to cancel

Use the link in any subscription email, or the Manage your subscription link in the footer of this site. Cancelling takes one click and it takes effect immediately. There is no phone call, no live chat, no survey you have to complete, and no offer you have to decline first.

If you cancel after a charge has gone through but before the cartridge ships, we refund it in full. If it has already shipped, tell us and we will refund it anyway. You do not need to send it back.

Changing the price

If we ever change the price of a cartridge, we will tell you at least 30 days before it takes effect, and we will tell you by email. You can cancel at any point before then and nothing further will be charged. We will not raise a price quietly and hope you do not notice.

Skipping and pausing

You can skip a single delivery, push the date back, or change the interval, from the same link. If 90 days turns out to be too often or not often enough for your household, change it rather than cancelling.

Failed payments

If a card is declined we will try again a small number of times over the following days and email you each time. If it still fails, we pause the subscription rather than cancelling it, so nothing is lost if you were simply between cards.

Your data

We store what we need to send you a cartridge and take payment for it. Nothing more. Cancelling removes your subscription and your stored payment details. Our privacy page has the detail.

Questions

Our phone number and email address are on the contact page, and a person answers both.